etoile's customer support office is open Monday through Friday, 9:00 AM PST (Pacific Standard Time) to 6:00 PM PST. We are closed weekends and all recognized US holidays.
For online orders placed after hours, on a weekend or during a holiday, your order will be processed the following business day.
Details regarding our return and exchange policies can be found on the Returns page.
Information on our shipping rates and handling can be found on our Shipping Info page.
Anyone requesting or inquiring about a recent purchase is encouraged to contact us and our Customer Support office will be in touch as soon as possible.