The Etoile Totes online boutique is open 24 hours a day, 7 days a week. Our Customer Support office is open from the hours of 9:00 AM PST (Pacific Standard Time) and 6:00 PM PST. We are closed weekends and all major, US holidays. Any order placed during our off time will be processed the following business day. Always check your "My Account" page for shipping and delivery notifications.
Questions regarding returns please visit our Returns & Exchange page
Any inquiry that relates to shipping, order status or general customer services policies, visit our Customer Support page for more information.
If you would like to be in touch right away, feel free to contact us, we’d love to hear from you!
For media relations, we're happy to speak to you regarding samples for editorial and any press features. Send your requests to, email@example.com.